New York, NY

Siepe is a growing, Dallas, TX-based technology services firm specializing in developing software applications for firms in the hedge fund and financial services industry and providing outsourced cloud IT Managed Services for private equity, hedge funds, and financial services companies. 

A Support Engineer 1 (T1) must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude as well as the ability to deal effectively with people in a wide variety of situations. It is vital that this role is carried out in a professional, courteous, and friendly manner as they will be working very closely with our clients, some of whom are high-profile, so being the face of Siepe is a critical component of this role. 

We are currently looking for customer service-focused engineers to provide remote and onsite support to our clients. There is a heavy dependence on cloud-based technologies with very little onsite technology; however, regular site visits are expected to maintain client relations.

We offer competitive compensation and benefits along with an opportunity to take ownership in a small team environment. (Please note, unfortunately, at this time, we cannot offer visa sponsorship or relocation assistance.)

Responsibilities

• Work with our Director of IT, IT Service Desk Manager, IT Implementation team, IT Infrastructure team, and IT Relationship Management team to support our clients. 
• Install, configure, and support local desktop applications in a Windows-based environment
• Recommend, design, and implement configured solutions that will help to propel Siepe’s reputation as a high-quality IT services provider in the financial services space
• Work closely with senior leadership on opportunities where technical expertise is required during the client sales and business development process

Qualifications

• Bachelor’s degree in a technology or business discipline or equivalent experience
• 3+ years of experience working in Managed Services or IT Services Help Desk environments with documented roles of increasing responsibility
• In-depth knowledge of Microsoft operating systems (high-level understanding and working knowledge of Windows Server 2022, 2019, 2016, 2012 R2 and Windows 7, 8.1, 10 and 11 is required)
• Knowledge and experience with implementing and supporting Office 365
• Demonstrated ability to identify and provide potential solutions for internal or client-related technology issues
• Experience with Scripting
  • Batch files
  • PowerShell
• Proven internal & client communication excellence
  • Ensuring time is entered accurately with in-depth details
  • Properly setting expectations internally and with clients
  • Meeting deadlines and maintaining communications
• Individuals in this role must have a reasonable commute to the Midtown Manhattan area from their residence (under 1-hour each way preferred)
• US Citizen or Permanent Resident eligible to work in the US without sponsorship

Proficiencies (including but not limited to):

• Microsoft Active Directory
  • Create AD users, groups and group policies with minimal guidance
  • Ability to add workstations to domains and to manage file server shares and permissions
  • Proficient with troubleshooting Users, Groups, GPOs
• Microsoft Azure Active Directory
  • Azure AD Connect
  • Conditional Access Policy creation, deployment, and management
  • Microsoft 365
  • All standard Office Suite applications
  • Creation and management of user(s) and group(s)
  • Microsoft Endpoint/Intune
  • Microsoft Cloud Solutions Provider (CSP) Console
    • New Commerce Experience (NCE) management
• Amazon Web Services (AWS)
  • AWS Workspaces
  • Security Groups
  • Lightsail
• ConnectWise Manage
  • Connectwise UserCentric
• Cisco Products
• • Cisco Meraki
  • Cisco Umbrella
• Ubiquiti UniFi Products
  • Unifi Management Console

As with all IT support positions, after-hours or weekend system maintenance or implementation support may be required from time to time.

Desired Skills:

• Amazon Web Services (AWS) and Microsoft Azure cloud experience (setup, configuration, design, and support of cloud-based workloads)
• Basic networking skills and infrastructure skills – eg configuration and support, firewall configuration and rule creation, troubleshooting of network route and connectivity issues, wireless access point setup
• Experience with Scripting – Batch files and PowerShell
• QuickBooks experience 
• Bloomberg experience
• Software Deployment experience 
• Cloud VOIP experience
• In-depth knowledge of supporting Excel and add-ins a plus
• Self-motivated, self-starter, and challenge-seeker

As with all IT support positions, after-hours or weekend system maintenance will be required from time to time. With the wide range of work, the ability to prioritize and handle issues along with projects will be needed. The position also involves supporting Siepe employees and systems.  

This is an excellent opportunity for someone ready to gain invaluable experience on some of the most important cloud technologies in this space including AWS, Microsoft Azure, Office 365, Teams, Cisco Meraki, and Ubiquiti UniFi.

Perks

• Comprehensive Benefits Package
• Paid Holidays & Vacation
• 401k Match
• Bonus Opportunities
• Learning & Development Program
• Referral Program
• Daily Catered Lunches
• Monthly Celebrations
• Quarterly Offsite Events
• Holiday Parties